Consulting

Our consulting services are designed to help organizations achieve growth and leadership in family-centered care and service excellence.  You and the patients you serve can best define your organization’s barriers to collaborative, quality care.  Our consulting partnerships leverage that knowledge with our industry and professional expertise to develop a shared vision and plans for swift action on agreed upon improvements. Consulting projects include:

Establishing the Vision for Collaborative Healthcare

• Assessments
• Staff and Patient Survey Design
• Staff and Patient Focus Groups
• Establishing a Shared Mission and Vision

Moving from Vision to Practice

• Implementing Patient and Family Advisory Councils
• Developing Family Centered Programs, Materials, and Curricula
• Reviewing Policy and Documentation

Training Workshops and Seminars

Our customized training workshops are tailored to reflect your organization’s priorities.  We focus on creating active learning environments, linking learning with performance objectives and mastering practical skills. Our multi-discipline training programs are designed as solution-driven seminars that have as a valued by-product the enhancement of teamwork. Seminar Topics Include:

• Implementing Steps to Improve Satisfaction, Safety and Quality
• Building Capacity for Service Excellence
• Communication and Collaboration in Healthcare
• Family-Centered Care: Moving from Principle to Practice
• Therapeutic Relationships: The Boundaries and Opportunities in Healing Partnerships
• Essential Stories: Learning Through Personal Narratives